Thank you for shopping at Gohero Games! We strive to ensure your orders are delivered promptly and securely. Please review our Shipping & Delivery Policy below for details on how we handle shipments.
1. Shipping Locations
We currently ship to the following regions:
Domestic: [List countries, e.g., United States, Canada, etc.]
International: [Specify if applicable, or state “Currently, we only ship domestically.”]
If your country is not listed, please contact us at [Customer Support Email] to inquire about availability.
2. Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays).
During peak seasons (e.g., holidays, sales), processing may take 3-5 business days.
Once your order is processed, you will receive a shipping confirmation email with tracking details.
3. Shipping Methods & Delivery Times
Shipping Method
Estimated Delivery Time
Cost
Standard Shipping
3-7 business days
[Cost or “Free over $X”]
Expedited Shipping
2-3 business days
[Cost]
International Shipping
7-21 business days
[Cost]
Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues or customs (for international orders).
4. Order Tracking
Once shipped, you will receive a tracking number via email. You can track your order using the carrier’s website:
[Carrier 1 Link] (e.g., USPS, FedEx, DHL)
[Carrier 2 Link]
If you haven’t received tracking information within 5 business days, please contact us at [Customer Support Email].
5. Shipping Delays
While we aim for timely delivery, the following may cause delays:
Weather/natural disasters
Carrier processing issues
Customs clearance (international orders)
Incorrect/incomplete shipping address
If your order is significantly delayed, we will notify you via email.
6. Undeliverable or Lost Packages
If a package is returned to us due to an incorrect address, we will contact you for verification before reshipping (additional fees may apply).
If a package is lost in transit, please contact us within 30 days of shipment for assistance.
